SHIPPING POLICY

1. Order Processing

We aim to process and prepare orders as quickly as possible.

Orders are normally processed within up to 3 business days after the order has been successfully placed and payment has been confirmed.

Business days generally exclude weekends and public holidays.

During periods of high demand, promotions, holidays, or circumstances outside our reasonable control, order processing may take longer.

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

2. Worldwide Shipping

We offer shipping to customers worldwide, subject to the availability of shipping services to the destination country or region.

Shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Available shipping methods may vary depending on the destination, product, order size, and other logistical factors.

3. Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is up to 9 business days, depending on the destination and shipping method available.

Accordingly, the usual estimated timeframe is:

Up to 3 business days for order processing + up to 9 business days for delivery.

These are estimated timeframes and not guaranteed delivery dates, unless a specific delivery date or guaranteed service has been expressly offered to you at checkout.

Delivery times may vary due to the destination country, carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

4. Delivery Delays

Although we aim to meet the estimated delivery times stated above, delays may occasionally occur.

Possible causes include:

• Customs inspections or clearance procedures.
• Delays by postal or courier services.
• Incorrect or incomplete delivery information.
• Public holidays.
• Weather conditions or natural events.
• Transportation disruptions.
• Strikes or other labor disruptions.
• Events outside our reasonable control.
• Other circumstances affecting international transportation.

If your order is delayed, please contact us at:

nktravels001@gmail.com

We will make reasonable efforts to assist you and, where appropriate, investigate the shipment with the relevant carrier.

Nothing in this policy limits any statutory rights you may have if your order is not delivered within the legally applicable period.

5. Delivery Within the European Union

For customers located in the European Union, where applicable consumer protection law provides a specific delivery period or remedy for late delivery, those statutory rights will apply.

Unless another delivery period has been specifically agreed with you, applicable EU consumer rules generally require goods to be delivered without undue delay and no later than 30 days after the conclusion of the contract.

If we fail to deliver within the applicable agreed or legal timeframe, you may have the right to request delivery within an additional reasonable period and, where the applicable legal requirements are met, cancel the contract and receive a refund.

Mandatory consumer rights always prevail over this Shipping Policy.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.

Where applicable, these charges may be payable by the customer unless otherwise stated at checkout or required by applicable law.

Customs rules and charges vary from country to country, and we cannot guarantee that your order will not be subject to additional customs or import charges.

Customers are responsible for providing accurate information required for delivery and customs clearance.

We are not responsible for delays caused by customs authorities or by the customer failing to provide information or documentation required for customs clearance.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the address provided by the customer is incorrect or incomplete, please contact us as soon as possible at:

nktravels001@gmail.com

If the order has not yet been dispatched, we will make reasonable efforts to update the shipping information where possible.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, any reshipping, return, or additional delivery costs will be handled in accordance with applicable law and the circumstances of the order.

8. Failed or Refused Delivery

If a delivery cannot be completed because the recipient refuses the package, fails to collect it, or is otherwise unavailable to receive it, please contact us at:

nktravels001@gmail.com

We will review the circumstances and determine the available options.

Where permitted by applicable law, reasonable additional shipping or return costs caused by the customer's actions may be deducted from any applicable refund.

9. Lost or Damaged Packages

If your package appears to be lost, damaged, or has not arrived within the applicable delivery timeframe, please contact us at:

nktravels001@gmail.com

Please provide your order number and any relevant delivery information.

We will make reasonable efforts to investigate the shipment with the relevant carrier.

Where the carrier has been selected or contracted by us, responsibility for the goods during transportation will be handled in accordance with applicable consumer protection laws.

For customers in the European Union, the seller generally remains responsible for the goods until the consumer, or a third party designated by the consumer, physically receives them, except where the consumer independently contracts a carrier not offered by the seller.

10. Damaged Orders

Please inspect your order when it arrives.

If your package or product arrives damaged, please contact us as soon as reasonably possible at:

nktravels001@gmail.com

Where possible, please provide photographs of the package, shipping label, and damaged product.

A damaged product will be handled in accordance with our Return & Refund Policy and any mandatory consumer protection rights applicable to your purchase.

11. Tracking Information

Where tracking is available for your shipping method, tracking information may be provided to you by email or through your order information.

Tracking information is provided by the relevant shipping carrier and may not update immediately after dispatch.

A lack of tracking updates does not necessarily mean that your package has been lost.

12. Delivery to Remote or Restricted Areas

Some destinations may have limited delivery services or may require additional delivery time.

If a shipping carrier is unable to deliver to a particular destination, we may contact you to discuss available alternatives or, where appropriate, cancel and refund the order.

13. Orders Returned to Sender

If a package is returned to us by the carrier, please contact us at:

nktravels001@gmail.com

We will review the reason for the return and the available options.

If the return was caused by an incorrect address, refusal of delivery, failure to collect the package, or another circumstance attributable to the customer, any additional shipping or handling costs will be dealt with in accordance with applicable law.

14. Delivery Estimates and Legal Rights

The delivery times stated in this policy are estimates and are provided to help customers understand the expected delivery timeframe.

They do not exclude or restrict any mandatory consumer rights applicable to your purchase.

If the law applicable to your order provides a specific delivery deadline, cancellation right, refund right, or other remedy for late or failed delivery, those legal rights will apply.

15. Force Majeure and Events Outside Our Control

We will not be responsible for delays caused by circumstances that are beyond our reasonable control, including but not limited to natural disasters, severe weather, war, terrorism, government actions, customs restrictions, transportation disruptions, strikes, pandemics, or failures of third-party carriers.

However, nothing in this section is intended to exclude or limit any mandatory rights or remedies available to consumers under applicable law.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

nktravels001@gmail.com

We will do our best to assist you with your order and provide information regarding its status.

Last updated: September 2026